Credit Manager - Offshore Staff Terms & Policies
This agreement is made and effective this (MM/DD/YY),
BETWEEN: (the "Staff"), with an address at:
AND: Credit Manager, Inc. (the "Employer"), a corporation organized and existing under the laws of Texas, with its head office located at:
500 N Shoreline BlvdSuite 706Corpus Christi, TX 78401
Thanks for joining our team at Credit Manager. We’re a team of professionals all over the world, helping agencies and clients grow their businesses through web design, development, marketing, data management, and client management. Our goal is to create a strong unity amongst one another and build a strong foundation for our future. There are a few things we need to clear up before getting started. Your pay rate depends significantly on what you bring to the table. It’s not all about how long you’ve been doing something, but by how well you do something, how well you communicate and accomplish things in a timely manner, and how dedicated you are to our success. These things matter more than tenure or experience.
You can be the best web designer or customer representative or sales rep, but if you don’t show up for work on time or don’t show up at all without letting us know, what good are you to the team? We all need to do our part and do our best to support one another. Only through teamwork can we accomplish great feats. Your pay rate may be adjusted to be lower than you might want, but it is necessary, during the training period. It is completely normal and everyone before you and alongside you is going through the same thing. Once you are through the training period and on to the supervised probation phase, you’ll be on a higher hourly rate. From there, the sky's the limit and your efforts and productivity will control how much you’ll make, because the more your contribution helps us make money as a company, the more you’ll earn.
We expect you to be honest and admit if you really don’t know what you are doing. Most often, if you don’t, we will train you, so that you’ll know how. If it is a skill requirement and you lack that knowledge, it may be up to you to learn more in your own time. If you cannot accomplish it, we need to know, so that someone else may be assigned and we keep the project moving.
It is better to be upfront and tell us you are unable or incapable of doing a task or project than to take it on and fail. You can always learn more, but there is no coming back from acting like you know how to do something when you don’t. It wastes our time and money and makes clients unhappy. Being honest is always the best way to go.
Be on time and available during your shift. Put away all distractions and leave personal agendas for your personal time. Only work on tasks for Credit Manager when you are logging time for us.
Be honest and forthcoming, courteous and respectful to other staff members, as well as clients or agencies you have communication with.
Whether you plan on being away for a day or a few weeks for personal matters, we just need to know. If there is an emergency, you can still send a text or make a call to your manager, or even email us that you are unable to come in for work when you were expected to be. If you needed to be away for 6 months and then come back for work, we could even possibly accept that. We just need to know. It’s just common courtesy and helps keep the team moving, while you are away.
If you need to step away for a break/lunch/meal or whatever reason, make sure you are logged out of the Hubstaff tracker and you announce it in the Log group before you go. Because if you are logging time, but do not respond promptly, we have every right to believe you are not doing what you are supposed to do and if occurred often, it may result in removal from our company.
If you do not respond within 24 hours on the days you are expected to be on, we will start passing tasks on to others. After 3 days, we will assume you no longer work with us and your account and all other access will be removed. Intermittent internet connection and power losses happen; we understand it is frustrating for you, as much as it is for us. Such interruptions are pardoned, as long as you let us know as soon as you are back, so that we may make corrections to the time log as necessary. Consistent issues with the internet or power, to the point where we are no longer able to rely on you, will end with your termination from the company.
If you wish to celebrate a holiday or birthday or religious event and want to take leave, please feel free to do so, we just ask that you always ask for approval first. 48 hours in advance would be great, but at least give us a 24-hour notice, so we may make arrangements with projects/tasks you are assigned to.
Employees are not expected to work on the following holidays:
There may be other days we allow the team to be off, such as Christmas Eve, New Year’s Eve, etc. but that will depend on the year and what all is happening within the company at that time.
All new staff is subject to training and a probationary period. The training period will include becoming familiar with our tools and going over provided training materials which may last from a week to a few weeks depending on how quickly you pick up on things and how much training material there is to cover for your specific position. Certain positions might require some hands-on training, where you will actually still be performing the job but with a lot of assistance as it is still new to you. The probationary period is when you start to actually perform your tasks and are more unsupervised. This period might last 30 days or longer if management deems that necessary. How fast you move up through the ranks solely depends on your performance and ability to retain the information taught to you.
Despite efforts on your side and even our side, sometimes things don’t work out. CM has the right to terminate the employment relationship at any time, for any reason, in CM’s sole and exclusive discretion, with or without notice.
It is imperative that you read and retain all the information provided to you. We need you to be self-sufficient, self-motivated, and self-reliant. We don’t expect you to know everything overnight, but like when you went to school, we expect you to study the information in your free time also so that you can become a more proficient professional.
Asking questions is welcome here. We want you to fully understand what is needed here. There’s a difference between “needing further explanation on things” and “not reading” or “remembering” what you read. We are here to help you along the way and explain things if needed, but if there are things you should know from your training, we WILL call you out on it. So read everything. Learn, learn, learn, and apply with passion.
Just like any other freelancing job, if you are assigned to a project to complete a task and you are incapable of doing so, you will NOT be paid.
The reason for this is we are paid by clients/agencies to do a job. If we cannot deliver, we do not get paid. If we cannot be paid due to your failure, you will not be paid either.
By taking on your position in this company and working on ANY clients or leads you’ve been assigned to or have access to, you must uphold the client’s privacy and confidentiality within the project. Any image, content, contact, file, and data of any kind remain within the project and are only applied to areas the client or agency has requested. You agree to hold the confidential information received through your work with CM in strict confidence and will exercise a reasonable degree of care to prevent disclosure to others. You agree to protect all clients’ information and to never take advantage of, do harm, steal, or take malicious action with said information/data. You agree to not commit fraud or steal any person’s identifying information. You agree to have all clients’ best interests at heart and to do the morally right thing.
Employee hereby covenants and agrees not to release or otherwise disclose any Trade Secret Information, as hereinafter defined, that Employee may have received in the course of the employment. Trade Secret Information includes, but is not limited to, any formula, process, method, pattern, design, or other information that is not known or reasonably ascertainable by the public, consumers, or competitors through which, and because of such secrecy, an economic or commercial advantage can be achieved. If Employee received any Confidential Information, as hereinafter defined, not subject to trade secret protection, Employee shall maintain the secrecy of such information for a period of three (3) years after the termination of this Agreement. Confidential Information shall be defined as any information which is confidential and commercially valuable to the Employer. Confidential Information may be in the form of documents, techniques, methods, practices, tools, specifications, inventions, patents, trademarks, copyrights, equipment, algorithms, models, samples, software, drawings, sketches, plans, programs, or other oral or written knowledge and/or secrets and may pertain to, but is not limited to, the fields of research and development, forecasting, marketing, personnel, customers, suppliers, intellectual property and/or finance or any other information which is confidential and commercially valuable to Employer. Confidential Information shall not mean any information which:
You relinquish all rights to any assets you create, whether tasked to do so or not while logging time for CM. You agree that all assets created by you (including but not limited to graphics, training, scripts, videos, audio, ads, articles, blogs, sales templates, etc) while logging time for CM and being tasked to do so by CM belong to CM as intellectual property.
Payment periods end on the 15th and last day of each month. That means payment for the 15th includes time logged from days 1-15. Payment for the last day of the month is time-logged from the 16th to the last day of the month. Time tracking log review, verification, and payment processing can take up to 7-10 business days. That means sending out payments can take up to 7 to 10 business days after the pay period ends. If the payment processing day is on a weekend or holiday, it can be processed on the next business day (I.E. Monday). Final payment processing (after resignation or termination) can take up to 14 days after the payment period ends.
Keep in mind, that if you start working for us on any date that does not coincide with our payout schedule, your first payment will be pushed back to the next pay period. For example, if you start working for us on Jan 7, you will not be up for payment on Jan 15, as that does not give you enough time to prove to us that you are learning and being able to do the job. You would then be pushed back to Feb 1 payment period, where you would then be paid for qualified time logged from the day you started through Feb 1. If you have questions about your specific payment period, please ask before agreeing to these terms.
Payment will be made primarily via PayPal.
Payments for commissions are made once the 15th of the next month is over. So commissions earned in April will be paid within a few days after the 15th of May. This allows time for new clients in April to be onboarded before we pay commissions on those sales. Allow 3-5 business days after the end of the 15th for payment to be sent out.
We require our employees to use Hubstaff to track their working time. It keeps track of the hours you work and also captures screenshots of your computer screen while you are logging time. This allows us some insight into your work, as we do not have the privilege to work in the same office as you and cannot see what you are doing without Hubstaff. Agreeing to employment with our company means that you agree to the use of Hubstaff.
To be paid, you MUST track your hours using the Hubstaff software. If you cannot use Hubstaff, you will not be able to continue working. No time logged means no payment; simple as that. Any hours logged without screenshots will be deducted unless approved by the admin or manager. If screenshots are duplicates due to inactivity or have significantly low activity levels without a task that explains such low activity levels, that time logged will be deducted. Excessive time spent on given tasks will be deducted. Do not spend 30 minutes writing up a 4-lined response. If screenshots are not work-related (like personal time on Facebook or any other site), time logged will be deducted and you will be given a warning or possible termination for violation of our terms.
We understand that certain tasks will make your activity levels low. If you are on calls (sales or training), moving your mouse to keep you active enough to not go idle is acceptable. It doesn’t take much movement to keep you active, but the use of software or any other trick to keep you active is 100% unacceptable and can result in immediate termination. Falsifying logs is obviously not okay and will not be tolerated. Please just know that you will not be fired if your activity levels are low while you are doing tasks that obviously result in low activity levels. We understand.
Do not log hours that you are not actually working on a task/project within our company. Do not work more slowly than you are capable of working, just to add more time to the log. This will not get you paid more. This will get you fired. Be honest with your time and ability. The more you get done PROPERLY in a shorter period of time is actually the key to earning more.
If you use software to add more time to your tracker or to keep your activity levels high, you will be terminated, without pay.
When you are logging time for us, make sure you’re not working on anything other than your task for our company. Do not log time for us while doing work for someone else. We’ve seen it happen. This is the reason for IMMEDIATE removal, without compensation.
Do your own work. Do not EVER, EVER let us find out that you took on a job, only to pass it on to someone else to do. If we hired you based on your skills and experience, we hired YOU, not some other guy that is working on behalf of you and you’ll “supervise” him. No, it doesn’t work like that here. If we hired YOU, we expect YOU to be the one doing the work. If you know someone you’d like to refer to us, then we can interview them and hire them separately.
We want to pay you well, but only if you are worth it. We do not want to pay to train you, only for you to quit or be terminated. It’s not fair to us and it’s not fair to our team.
When you are hired, we invest in multiple software programs for your use, including and not limited to company email, Hubstaff, Slack, 8x8, and Calendly, totaling a minimum investment of $25 for each employee. Along with these software expenses, we are paying for the managers to onboard you and train you, costing us time and money. If you are fired or quit and did not complete your training, you will be paid at half of your training rate. If you are terminated or quit during probation, it means you did not learn from your training. You will receive pay at half of your training rate for any qualified training hours logged. You would still be paid full probation rate for your qualified probation time. If you log less than 5 hours of legitimate time before quitting or being fired, you will forfeit your pay.
We’re not in search of “workers,” we’re in search of “professionals.” We want people who we can rely on to show up, perform their tasks with passion, and get the job done right. Their efforts will be rewarded with raises, commissions, and possibly even bonuses. If you quit or are terminated, you will be paid for any valid hours within 7-10 days after the end of the current pay period. We do not discriminate, but we have the authority to terminate your position in our company without warning.
Disclaimer:
By completing your registration, you agree to all terms and policies here. The moment you track a single minute using the Hubstaff software, you are agreeing to all terms and policies outlined in this document with or without a signed document.
The terms and policies in this document may change at any time without notification, but we strive to be transparent and open with our staff. We will notify you of any significant changes to our terms, but grammatical errors and punctuation or slight changes will be made, without notification.
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Signed by Van Lam Signed On: April 8, 2024
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Document Name: Credit Manager - Offshore Staff Terms & Policies
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